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Delivery & shipping

DELIVERY

  • Orders will be processed Monday to Friday and dispatched accordingly. Any items ordered over the weekend will be dispatched Monday morning.
  • Orders must be placed by 2pm for same day dispatch. If an order is placed before 2pm, and should you wish to add to your order additional items after 2pm, these will go out separately the next Working Day.
  • The price of a Product does not include delivery charges. Our delivery services available are below and are charged according to the weight of the Products orders:

- Royal Mail Special Delivery – Guaranteed by 1pm or 9am

- Royal Mail Signed For – First or Second Class

- FedEx courier

  • Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
  • Delivery will be completed when we deliver the Products to the address you gave us.
  • Delivery of goods shall take place at the delivery location. It is the buyer’s responsibility to ensure the address of the delivery location is accurate. CrownCouture will not be held responsible if the delivery location is incorrect.
  • The Products will be your responsibility from the completion of delivery.
  • CrownCouture cannot be held responsible for any delays in delivery of items due to factors outwith their control, for example, courier or postal services not fulfilling their guaranteed services or estimated delivery times. In the event that items are guaranteed for next day delivery, and they do not arrive on time, CrownCouture will attempt to claim back delivery costs incurred.
  • All high cost deliveries, including all hair deliveries, are sent on a Special Delivery Guaranteed service due to the value of the goods. Where CrownCouture is left in dispute between Postal service/courier and customer (e.g. where the courier details items have been delivered and signed for at the relevant address), CrownCouture will not be held liable and cannot replace goods until an investigation has been launched and resolution has been reached and claim accepted. In these instances, CrownCouture will make every attempt to recover and return the cost of the goods to the customer. Please be advised that claims can take up to 30 days to resolve.
  • You own the Products once we have received payment in full, including all applicable delivery charges.
  • During holidays and busy periods (e.g Christmas and New Year), CrownCouture cannot be held responsible for delays in delivery times due to postal/courier back logs. Please take note of Christmas and New Year Royal Mail operating times as this can affect posting dates. Please ensure orders are placed in plenty of time to avoid unforeseen delays.

SHIPPING

  • We deliver internationally.  Please contact us (info@crowncouture.co.uk) should you wish to place an order and we will be happy to help you with delivery to your required destination. There are restrictions on some Products for certain International Delivery Destinations.
  • If you order Products from our site for, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination.  Please note that we have no control over these charges and we cannot predict their amount.
  • You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
  • You must comply with all applicable laws and regulations of the country for which the Products are destined.  We will not be liable or responsible if you break any such law.